Privacy Policy
Last updated: January 2025
1. Information We Collect
RA Techsol collects information necessary to provide our IT infrastructure and technology services. This includes:
- Contact Information: Name, email address, phone number, and business address
- Technical Information: System configurations, network details, and infrastructure requirements
- Service Data: Information about your IT systems, performance metrics, and support requests
- Communication Records: Emails, support tickets, and consultation notes
2. How We Use Your Information
We use collected information to:
- Provide and maintain our IT infrastructure services
- Monitor system performance and security
- Respond to support requests and technical issues
- Improve our services and develop new solutions
- Comply with legal and regulatory requirements
3. Data Security
Security Measures: We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data from unauthorized access, alteration, or disclosure.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- With trusted service providers who assist in delivering our services
- In case of business transfers or mergers
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Active client data: Retained while services are active
- Support records: Retained for 3 years after service termination
- Technical documentation: Retained for 5 years for compliance purposes
- Marketing communications: Retained until you opt out
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Data portability (receive your data in a structured format)
7. Cookies and Tracking
Our website uses cookies to improve user experience and analyze website traffic. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage and performance
- Preference Cookies: To remember your settings and preferences
8. Third-Party Services
We may use third-party services for:
- Email communications and support ticketing
- System monitoring and analytics
- Backup and disaster recovery services
- Security scanning and threat detection
These services are bound by their own privacy policies and data protection agreements.
9. International Data Transfers
If your data is transferred outside Pakistan, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@ratechsol.com
- Phone: +92 (313) 6265 742
- Address: Lahore, Pakistan